Customer Testimonials
This was hands down the best car-buying experience I’ve ever had.
I was coming out of a really stressful situation after my previous car was totaled, and Matt and Chuck truly took care of me. They worked so hard behind the scenes to make the numbers work and get me into a 2026 Trax ACTIV at an incredible price.
I felt respected, supported, and never pressured. They listened to my situation and really went the extra mile to help me.
I honestly feel like they gave me a deal that set me up for success, not just a sale. I’... Read More DealerRater - Jun 13, 2026
Matt S the service manager went above and beyond any expectations I had as I was traveling from Dallas when my transmission started acting up and he fought to get everything covered under my extended warranty and did the work in a timely manor. He also gave me daily updates while waiting for the parts to get in.
I had a terrible experience with Jacob Mecham at Freeway Chevy. He was rude, dishonest, and sarcastic about the damage to my C8 Corvette tail light. Jacob first admitted that he and his service team altered and deleted information, then claimed hairline cracks in my tail light came from “car wash soap.” Later he said he didn’t know how the cracks happened—but still refused to cover it under warranty.
There was no impact or other damage on my vehicle, yet he accused me of breaking my own light. To make matters worse, when I voiced my frustration, he ... Read More DealerRater - Oct 2, 2025
Unacceptable Experience – Dishonest Service Department
If I could give a negative star rating, I would. My recent experience with the service department at Freeway was extremely disappointing and frustrating.
I brought in my 2019 Chevrolet Silverado due to a brake issue. The diagnosis was a bad brake master cylinder, which was fortunately covered by the extended warranty I purchased (a nearly $3,000 repair). However, the service advisor, Matt Shakespeare, told me that all the brakes and rotors were completely shot due to this issue and quoted me $1,894.57 to replace them all. That seemed very overpriced, so I let him know I’d ... Read More DealerRater - Aug 4, 2025
Bruno and eddy were a wonderful help and I’m happy with the service and my car!
Freeway Chevrolet worked very hard to earn my business. We did 95% of the transaction over the internet.my salesman was awesome Andrew Billy followed up with me and made sure my truck was delivered clean and full of gas.
Staff is very professional, friendly,, and knowledgeable about their inventory. They really listen to what you're looking for and work with you to get you into a vehicle you want and fits your budget.
Deceptive / Fraudulent pricing at best ... we were interested in purchasing an EV at this dealership. The advertised price said originally $25,395 with a $6,131 discount leaving a total of $19,264. The disclosure said final pricing ws $20,221 with taxes, title, etc. So when arriving to check it out things changed drastically and they wouldn't honor their own internet pricing. Bear in mind this was a 2021 vehicle, they claimed to have added a clear bra, and some protective molding for doors, etc. Normally one would expect these add-ons to be on a new vehicle, not a 3 yr. old trade in. But where the big ... Read More DealerRater - May 21, 2024
There was some confusion about all of the discounts and fees that went into my offer and after expressing concerns the dealership reached out to clear it up immediately. I appreciated the care that was put into making sure I was happy and that all of my questions were answered.
Dealership was very helpful with the information that I requested. They went above and beyond my expectations.
Very good experience, brought my car in for 1st oil change. Friendly and quick service.
I worked directly with Kevin on the purchase of my vehicle and he was very direct and his customer service skills were amazing.
Great service by Vaughn and Malcolm! They were very caring and walked me through the process and answered all my questions.
Rick Poole is the best! I asked him to please put me at the front of the line. I was waiting for a part to be installed from July. I was in the waiting area with a broken foot. Instead of waiting for 3-4 hours, my car was done in 90 minutes. Thank you so much Rick!
Need clearer signage for door to checkin for service, tech was helpful. Wait was long.
Erica was our salesperson and she was absolutely the best! She deserves 10 stars for making it an excellent experience. She took her time to show us our many options, with no pressures. Very knowledgeable on the vehicles and all they had to offer, including the bells and whistles. I would highly recommend her and Freeway Chevrolet to all my family and friends her in Tucson! it was worth the drive up.
Great service getting my trailer hitch and remote start installed. Thanks Jake. Service area very clean.
Need better lounge seats... recliners with several large screen TVs and some expanded free snacks
The dealership was very nice all the people involved in my purchase Were wonderful Very helpful Thanks
This place is a nightmare. Sold us a new car with a cracked transmission and then made the whole experience of getting it replaced a nightmare. They are rude, condescending, not truthful - kept us in circles from the moment we walked in. Awful experience and I will make sure no one I know comes here.
Mick was amazing! I got in and out for a minor issue! He took care of it himself and didnt need to involve a mechanical technician! Great customer service! I appreciate Mick and will come back to see him as my service advisor!
Jason my Salesperson was absolutely fabulous! He was so professional and helpful! I would recommend Jason to anyone.
Excelent customer service, above and beyond. Great work done to my Vette too! They do things the right way here! thank you!
I recently came back from a trip needing an oil change and tire rotation, I called and was able to get the vehicle in the same day! They recommended the 45,000 mile service which was $$$ but required. My car also needed an alignment. I left a couple hours later with everything fixed and riding like new! My only dealership I will deal with in the Phoenix area! Always a great experience with the Freeway crew!
We were searching for a new Trax and because Freeway is close by we chose to stay in our community. It was a great experience because they treated us like family. They notified us as soon as the new Trax came in and worked with us to make it fit our budget. We love our new Trax and our neighborhood Freeway dealership. We especially love our new friends Jesse and Erica, the best sales team!!
Great experience from booking to pick up. Shopped for a high rated dealer service department, found Freeway, and drove across town to try. Totally worth. Online booking was easy. Facilities are clean. Everyone was attentive and helpful. Communication and work was great. My wife has been trying working with another dealer to get a simple item fixed and it's been terrible, so she'll be bringing her Silverado to Freeway from now on.
I made the appointment on line and it was very easy. Staff was very friendly and helpful.
Straight forward service department, my representative was easy to work with and the technicians did a great job and were very communicative during the repair process. Will return but hopefully not soon.
Salesperson that sold me my new car was there to help when I need a repair
fast friendly helpful will be back again appointment was kept on time working with James was a blessing while i waited i took a test drive the experince was awesome
Would love to rate 5 stars but can't stand waiting 2 5 hours for an oil change.
I had the pleasure of working with Erica. I was looking for a specific vehicle and after contacting Erica and discussing what features I was looking for she immediately sent a text with pictures with a vehicle that matched many of my requirements. I set up and appointment with her the following day. She was a joy to work with. Erica is very knowledgeable, honest, and genuine. If you are in the market for a new vehicle, I would highly recommend Erica.
Great Service, Great People, Took my truck in for service recall made appointment within 4 hours or less I had my truck back.
Excellent support and service from Tracy Solis (finance) and Malkum Muhammad ((sales and leasing). They both understood our proposal from the beginning and did everything possible to help us achieve our goal of buying a Bolt EV. Highly recommend both of them to any customer and prospective buyer.
I just needed routine maintenance (oil changes, coolant changes, etc.) My appointment was kept, all my questions were answered in a straight forward manner, and I was out. The service exceeded my requiremtnts. It was a very good experience.
I appreciate their quick response and servicing my vehicle in a very reasonable amount of time.
went for a oil change and then got the maintenance for the truck ,to keep the maintenance to the truck all yp to date
I had an inoperable Automatic Seat Adjuster (2-Seat Memory Setting). Clayton Mahon, Main Line Service Advisor, and Jacob Golder, Lead Tech, went above and beyond in diagnosing the root cause! They could have taken the easy route, treated the symptom & recommended replacing the pricy motor under the seat or the door switch. No, they put the customer first, stayed after closing hours & discovered the root cause was a simple bad ground wire connection. Thank you Clayton & Jacob!!
If you come here, I HIGHLY recommend working with Anas. He's respectful, hard working, honest, communicative, everything you want in a car salesman. He went above and beyond for us and he genuinely cares about what you're looking for. We live pretty far out and have a toddler so it's hard for us to go down to a car dealership but he made everything work over the phone and was in contact with me consistently and made sure we got what we were looking for. I truly hope he gets all the credit (and compensation) he deserves.
Great customer service. Very helpful and easy process. Would recommend other customers to the dealership.
Always a great experience. I call Malkum and Chuck, tell them what I need and 10-20 min later I've got a car or two to look at and make a decision on. Good people, good service and no complaints. Streamline car buying!
Wow! What a dealership. We have been scouring the internet and car dealer at Gilbert trying to find a Chevrolet Traverse LT with reasonable fair market price. We found what we wanted at Freeway Chevrolet and Malkum Muhammad went the extra mile to get us what we wanted, Malkum was an excellent salesperson as well as the management staff. He did his job without pressure. No back and forth nonsense like most dealerships. Once the deal was made, we was out of there driving home in 2 hours. Smoothest car buying experience ever! Will be sure to look there for my ... Read More DealerRater - Jul 31, 2023
Service was provided as scheduled on time and an estimate was provided prior to the work being done. Shane Hall my service advisor kept me updated on the status of the service. The service provided was satisfactory. Pricing is an issue specifically on parts that can be easily purchased at any auto parts store. The dealership has a right to me a profit but price gouging on oil changes, air and cabin filters and wiper blades is not ethical especially when the dealer labor rates are already higher than most repair shops. C'mon Freeway give us a break.
So professional, helpful and efficient! The team got me in and back up and running so quickly!
Pleasant, same day service to include diagnostic and repair. Provided a detail description of the problem and schematic (was an electrical issue). Was even provided with a ride service home, free to me.
Did a great job with delivery and pricing. Sales was internet so went very fast and easy negotiating. Would recommend again.
Melissa was great. Underpromised and over delivered. Out before I knew it. I enjoyed the snacks and coffee
Then when I went to go get my personal vehicle out of service it’s not ready but yet they texted/emailed me three days ago with the invoice implying is was complete. In fact, when I was in the process of possibly trading it in, he opted to do an oil change on the traded vehicle and try to get an extra $300 out of me ! I sure hope I get my vehicle back in an altered state and they don’t do anything to it! * Shame on you freeway. #usedcars #corvette #dealership #FreewayChevrolet #ConsumerFraud
DAMON CARTER You Are The BEST Since . 2004 And STILL OUR SALES MAN!!!!. 😊 thank you. Much
My dad has purchased several vehicles here and most recently I got a Chevy Blazer. I had the best experience with Devin and JP, and Andrew in finance. Everyone was helpful and genuine, which was refreshing. I'll be going back and sending friends every chance I get!
This was the first time I used this dealer for service and they did a very good job!
Everyone is very professional and no hard sell. Made our experience well worth the drive from Tucson. Love the car. Far exceeded my expectations.
Erika is truly one of the best salesperson in the industry. I have purchased four vehicles from her at Freeway Chevrolet. I will continue to buy from Freeway.
I like to get my truck serviced at Freeway Chevrolet. Tyler Pantana does a great job of checking my truck in, letting me know the progress and getting me back on the road as soon as he can. Clean building and friendly staff.
If I could give a zero star I would. I spent 5 hours and drove 60 miles round trip to be used, abused and insulted during a cash offer to purchase a new car. They advertised the new car online for a MSRP of $48,885 with $1750 savings for a sales price of $47,135. After driving the car and ready to deal I thought ok I could try negotiating a lower price than the $47,135 or just pay full price of $47,135 plus tax, doc fees and license.
To my amazement I was presented an offer from them to purchase the car that appeared to have over $9000 ... Read More DealerRater - Jun 4, 2023
I took my vehicle in to get the oil changed. I was in and out in a reasonable amount of time. The staff is friendly. The waiting room is clean and welcoming.
Richard Poole is one of the best Service Advisors who pushed back on the Mechanics not to through $ away treating the symptoms and pressed them to find the root cause
I visited the dealership based on an online pricing process, for both my trade-in and a new car (trailblazer), I received a call from a certain 'Mike' to finish the paper work. During my visit I asked the dealer to quote me an out to door price for a Trailblazer Aktiv, but the difference was $ 4,000 between my expectation and theirs. I left without making a deal. A couple of daya late I received another call to negotiate and we agreed on spliotting the difference in half. I cleaned my car, grabbed my title, went to the bank to get a ... Read More DealerRater - May 22, 2023
The sales people are excellent about putting their customers frist with their program selling and services Thanks ..
Tyler is an excellent service advisor. Very responsive and eager to make sure what you need done is taken care of.
They were courteous and professional. I was treated fairly and the vehicle was a good value.
I was greeted immediately upon my arrival. I had an appointment for an oil change but I was told it would still take one to two hours. However, I was also given the option of having a LYFT driver take me back home free of charge - which I did. That is a nice touch! My 2021 Corvette was serviced and all systems checked out OK. I always feel like I get friendly, fair, and quality service at this dealership.
Just had the worst experience.
Besides wasting my time I also wasted my money. The supervisor Chuck is no good and his customer service skills are atrocious. Went in to turn in a vehicle I had “purchased” and I thought was “approved” but I did not like the counter offer from the bank so I returned it. I had just filled up the gas tank on the Silverado and Chuck said we will get you your car back and get you some gas.
They returned my original car back super dirty and with no gas. When I asked my sales ... Read More DealerRater - Apr 18, 2023
BUYER BEWARE! I am a 73-year-old USMC Vietnam veteran. I have an 8-year-old adopted daughter with a pacemaker. The good people at Freeway Chevrolet met my daughter. That did not stop them from defrauding me of thousands of dollars in items they charged me for but did not provide. Study the Retail Order for a Motor Vehicle attached. The items marked in red were not provided, the items in blue were wildly overcharged. I was never shown this document but had to obtain it from the financing Credit Union. The virtually identical signatures on the document were obtained by asking ... Read More DealerRater - Apr 11, 2023
Melissa powell is the best advisor I've ever had. My car was unsafe to drive and got it in the shop immediately. They paid for my rental as well 😉 Although it took 3 months for my steering gear she kept in contact and when the part got there it was fixed right away. Thank you so very much
This is our third purchase from Freeway chevrolet. They continue to earn our repeat business. Great customer service, price and product availability.
I’m very pleased with the transaction. This is my second time around; I will always go back to Highway Chevrolet for my vehicle. Thank you for the service.
Excellent service and personable people. That's why Freeway is #1 in my book. Great salesmen too!
The worst experience ever with the service department. The service order was put in incorrectly so when I went in to pick up my car, all the repairs were not completed. When I informed them, Tyler stated "That's on you." Very unprofessional and rude. Mick was extremely unprofessional, rude, and a bully. He was not truthful about anything. Jacob the manger tried to make me share accountability for their mistakes. I felt like a 2nd class citizen. I was forced to call corporate to get my car repaired after Jacob stated he was not going to fix ... Read More DealerRater - Mar 16, 2023
Amazing communication and ease of purchase. We will definitely be back to purchase another vehicle
You can rest assured that if you’re in need of trustworthy service - you’ll get it here!
Freeway Chevrolet was extremely helpful in purchasing a new Bolt and with assisting me in getting the maximum value possible on a trade in to help bring down the final cost.
I found the experience pleasant. I made an appointment, and it was kept, which was convenient for me. The was time was pretty short. Employees were friendly and helpful. Explanations were clear and to the point when asked about a service.
Service was timely and the advisor was courteous .. would recommend Freeway thank you for the experience
The employees were friendly and professional, but frankly the dealer markup "market adjustment" and amount of add-ons they tried to sell me were insulting (over 10k above MSRP). The add-ons sounded negotiable at least to a degree, but I had a quote without market adjustment elsewhere and they weren't dropping that, so I walked before any kind of markup negotiation took place. Initial valuation on my trade in also sounded a little low, maybe they would have budged a bit on that I didn't get around to discussing that part much at all.
They also were ... Read More DealerRater - Feb 13, 2023
Everyone that I came in contact with was very nice and helpful and knew what they were doing
Melissa was great to work with on maintenance issue with my Tahoe truck drive train.
Great service as always. Logan is a great service advisor and keeps you informed at all times.
Mark was great! Best experience I’ve had with this particular service department in years! I will be back, largely due to my experience working with Mark.
We have enjoyed our relationship with Freeway Chevrolet and their top notch service. Thank you
My service advisor Clayton went above and beyond to ensure I was well taken care of. Clayton kept me informed on the status of the diagnosis and repair throughout the day. It is always a pleasure to work with Clayton.
Shane Hall was great to work with. He was very informative and had to work with our Co Fleet folks along with the holidays and still very did an excellent job. Thanks Shane.
My service advisor Mark went above and beyond to ensure I was well taken care of. Mark kept me informed on the status of the diagnosis and repair throughout the day. It is always a pleasure to work with Mark.
Efficient, prompt. The wait was short . Always happy to go back to service my truck Thank you
My service rep Robert has gone above and beyond to ensure I was taken care of during the Day! He got me a rental because I needed to go to a job interview, and he said "Say less, I got you." and I got the JOB! My experience was amazing and will be back!
It was a pleasant experience all around. I don't know what they could have done to improve the experience.
Service advisor Mark was great! He was responsive and was able to diagnose the issue with my car. The technician and advisor stayed late to get me my vehicle by the end of the day.
Had the pleasure to receive help from Logan E-P. Everything was done with professionalism and on time. Thank you, Luis and Haydee Chiles
Service and friendliness was excellent. Mr. Romero was great, very knowledgeable and helpful. I would go back again.
Major kudos to the whole staff. The buying process was easy and fast. To Erica “You ROCK”…Yes I use the sun roof 😂. I am so in love with my Trailblazer. Thank you all for making this buying process fun and memorable.
The Freeway Chevrolet Salesman was not honest when he told us that a damaged drivers side mirror had been ordered and that the dealership would replace the damaged mirror housing once it came in. Actually the part was not ordered until a week after we purchased our 2020 Fiat. Ultimately the mirror was replaced some four weeks later. Jake from service was awesome but the sales staff wasn't completely honest. Borderline deceptive practices were used to make a sale. We will go elsewhere for any additional required service needs.
The only thing I didn’t care for was the payment feature. I filled it all out but didn’t go thru. It was frustrating after filling out that they had to send me a verify number to complete, then I lost my place or it took me too long!
Harrison provided exceptional service from start to finish! Thank you Freeway Chevrolet team for making the car buying experience easy!
TOOK MY Chevrolet SS IN FOR A SERVICE AND THEY TOOK GREAT CARE OF IT AND DID A QUICK OIL CHANGE AT A GOOD PRICE AND IT WAS ALL DONE RIGHT INCLUDING ALL THE FREE INSPECTIONS
It was the most seamless car buying we have experienced! Hayden was awesome! Go team! We had to have some service right away and Mark was very quick in making sure it got in and asked if I had any other concerns. He also provided me a way home and back to the dealership making it a painless transaction!
This time had a great experience, Mark Turner was service advisor. He explained things in detail.
This is the first car I bought from Freeway Chevrolet. Todd James and Andrew Billy were great. I stopped by to see the new C8 70th anniversary Corvette. I was there for 15 minutes. Ended up buying the car basically over the phone and signed all the docs over the internet. I was so easy! on pick up day we were done with the orientation and final signatures and on our way within an hour. I would definitely recommend a buying experience from Freeway.
Mark was great The time that was taken to preform service while I waited 3 1/2 hours for front end inspection. Way to long
I'm a recent new customer at Freeway. Mark Turner is the reason for the new business. He is an excellent service advisor. Conscientious, listens to the customer, dilligent and great to work with. I was in and out quickly with the service I requested. Fabulous effort.
Service at Freeway was fast and efficient. Robert took care of my needs and explained everything to my satisfaction.